Assistant Reception Manager

PPHE Hotel Group

  • London
  • Permanent
  • Full-time
  • 21 days ago
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest. As the welcoming face of our 1,023-room flagship hotel, you'll do more than greet guests, you'll help lead a team that delivers exceptional service from arrival to departure.As Assistant Reception Manager, you'll support the Reception Manager in overseeing all Front Office operations. With your passion for hospitality and hands-on leadership style, you'll inspire the team to create memorable moments for every guest.Your key responsibilities as Assistant Reception Manager:
  • Assist in managing daily Front Office operations, ensuring smooth and efficient service
  • Lead by example, motivating and training the Reception team to deliver outstanding guest experiences
  • Maintain a strong focus on guest relations, ensuring individual needs are met with care and professionalism
  • Support the onboarding and development of new team members
  • Ensure compliance with Health & Safety and operational standards
  • Use Opera and Microsoft Office tools confidently to manage bookings, reports, and communications
What we're looking for in our Assistant Reception Manager:
  • Strong knowledge of Front Office operations and guest service standards
  • Proven experience in training and developing team members
  • A proactive, can-do attitude with excellent communication skills
  • Previous experience as a Guest Relations Manager or Front Office Team Leader in a hotel
  • Proficiency in Opera and Microsoft Office
  • A genuine passion for hospitality and a commitment to our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care
What you'll receive as Assistant Reception Manager:
  • Heavily discounted hotel rates across Europe (including Radisson Hotel Group) for you, family & friends
  • F&B discounts at our restaurants and bars for your entire party
  • 30 days of holiday per year (including bank holidays), increasing with service
  • Two free meals per day
  • Access to 40% of your pay before payday via Wagestream
  • Recommend-a-friend scheme - up to £750
  • Vitality at Work scheme with gym discounts and wellness perks
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub - discounts at hundreds of retailers, attractions, and restaurants
  • Free dry cleaning for your work uniform
  • Annual staff parties and events
  • Company pension plan & award-winning training programmes
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it.

PPHE Hotel Group