Knowledge & Information Resources Advisor

Ampa Group

  • Birmingham
  • Permanent
  • Full-time
  • 14 days ago
Knowledge and Information Resources AdvisorWe have a blended work to your diary approach where we flex where, when and how we work with attendance at our hubs when required.Knowledge Management is one of the main pillars of our Ampa Group Services offering. The Knowledge Management team facilitate collaboration, sharing and networking across the Group to improve the flow of knowledge, whether that is technical legal information about cases, legislation and regulation; client information for cross-selling; or experiences and top tips.The role will sit within our highly efficient Knowledge Management team, which forms a key service line within Ampa Group Services. You will help create, share and leverage our knowledge in the most effective way to meet client and business needs across the firm.What you will be doing:Know How Support
  • Supporting and encouraging a culture of know how sharing. This will include managing and developing repositories of know-how, their reuse and exploitation through precedents, practice notes, training and knowledge packs.
  • Supporting the knowledge management team, our people, and other business services functions with legal and business intelligence research. This will include tracking enquiries to identify knowhow and training needs.
  • Providing current awareness and supporting knowledge-based client marketing (newsletters, seminars, social media), so that the minimum amount of non-chargeable time is spent for the maximum return.
  • Horizon scanning ensuring our legal teams are up to date with the latest developments, trends and other changes in their specialisms and for specific clients.
  • Managing information and research resources and databases to include password management and general knowledge management housekeeping duties
  • Working with Head of KM and the Knowledge Development Lawyers and helping to promote the knowledge management service to the wider Group.
Training
  • Identifying training priorities and the development of high-quality training manuals and programmes.
  • Raising awareness of knowledge management resources and providing training to ensure information and research resources and systems are used efficiently and productively.
What you will need:
  • 12 months’ experience working in a similar Information Services, Information Officer, Research Librarian or related role would be preferred.
  • Strong legal research skills and experience working with legal electronic databases. An understanding of effective search techniques using Generative AI prompting would be desirable. Strong communication and stakeholder management skills. Confidence working with IT and the ability to learn new IT systems.
  • An LIS qualification.
  • Demonstrable commercial acumen and experience of managing budgets and negotiating with suppliers. Experience in developing and delivering legal and business research training.
  • Experience working with Adobe Connect, Adobe Captivate, HighQ and SharePoint and the full suite of Microsoft 365 applications.
Key competencies:
  • Highly organised, with sound judgment and attention to detail.
  • Self-initiating and take a pro-active approach towards projects; seek direction and advice as needed but also prepared to take ownership and progress tasks independently.
  • Able to work within deadlines and remain focused.
  • A strong interest in the law, knowledge management and the use of technology to aid effective knowledge sharing.
  • Able to respond promptly to Group-wide requests for work product, expertise, training materials and other information.
  • Able to communicate effectively and clearly in a multi-cultural environment.
  • Credible, with the ability to build strong relationships with stakeholders.
  • Confidence to work within virtual team setting.
  • A strong understanding and the ability to promote connections between brands
Benefits, Agile Working and Additional informationWe embrace agile working and offer a blended approach to where and how we work.We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Solihull, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Peacehaven, Seaford, Storrington, Southampton & Tunbridge Wells.Additional informationWant to find more about our ?Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found .Equal opportunitiesAmpa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Ampa Group