Solution Architect - ServiceNow (SPM)

Computacenter

  • England
  • Permanent
  • Full-time
  • 1 month ago
Location: UK - Mobile England | Job-ID: 214273 | Contract type: Standard | Business Unit: ServiceNowLife on the teamAs a ServiceNow Solution Architect with a specialism in Strategic Portfolio Management (SPM), you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow SPM implementations across diverse industries.This role requires a blend of technical expertise, business acumen, and stakeholder engagement to drive successful outcomes across the full lifecycle of SPM solutions -from pre-sales and design through to delivery and optimisation.What you'll do
  • Lead the architecture and design of ServiceNow SPM solutions, ensuring alignment with enterprise architecture and customer strategy.
  • Translate complex business requirements into scalable and sustainable ServiceNow solutions, particularly across Demand, Project, Resource, and Financial Management modules.
  • Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards.
  • Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams to ensure value realisation.
  • Act as a trusted advisor to clients, guiding them through digital transformation journeys and helping them maximise ROI from the ServiceNow platform.
  • Support pre-sales activities including solution shaping, proposal development, and customer presentations.
  • Stay current with ServiceNow product developments, particularly in SPM, and contribute to internal capability building and knowledge sharing.
What you'll needRequired:
  • Proven experience as a ServiceNow Solution Architect, with a strong focus on SPM implementations.
  • An understanding of how SPM integrates and interacts with other components of the platform, especially Enterprise Architecture (EA) and Integrated Risk Management (IRM).
  • Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued.
  • Deep understanding of the Now Platform and its capabilities and integrations with tools such as Azure DevOps, Jira, and SAP.
  • Strong knowledge of core modules and workspace architecture.
  • At least 5 years of experience in delivering Service Management projects in a customer-facing context.
  • Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices.
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels.
  • Experience working in complex, multi-vendor environments across sectors such as public sector, financial services, and manufacturing.
Desirable:
  • Experience leading enablement sessions or advisory boards focused on SPM strategy and capability development.
  • Participate in knowledge sharing activities and foster a culture of continuous improvement and innovation.
  • Experience in project and programme delivery is a plus, especially if it helps you bring a practical, outcome-focused perspective to SPM solutions.
About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.

Computacenter