Television Licence Field Officer
Capita
- Belfast
- £30,000 per year
- Permanent
- Full-time
- You’ll be rewarded with £30,000 annual salary.
- You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.
- In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
- Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
- Location: You will be home-based and spend your shift visiting people in communities across your region. Ideally, you will be living in the BT postcode areas.
- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Taking Records of Interview under caution.
- It’s essential that you have a full UK Driving Licence.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.
- Competitive salary of £30,000.
- Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.