Team Based Administrator

NHS

  • Stafford, Staffordshire
  • £24,937-26,598 per year
  • Permanent
  • Part-time
  • 8 days ago
An exciting opportunity has arisen to join our service as Administrator to our Stafford Mental Health Support Team at The Bridge in Stafford.Your main duties will include answering phone calls, booking appointments, processing referrals, typing and distributing confidential clinic letters and reports, dealing with post, working closely with clinical staff and liaising with external Agencies as well as producing a range of information from a variety of data sources.To apply, you will need to have a good level of education (including English and Maths) and RSA/NVQ level 3 typing qualification or equivalent experience. This post will involve regular VDU use, proficient use of various Microsoft office packages (i.e. word, excel, outlook, calendars) and audio typing equipment. Knowledge/use of the NHS Rio system is desirable, however, full training will be given as required.As a person, you will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able work independently as well as being a good team player, with excellent communication and accuracy skills.Main duties of the jobTo provide general administrative services to support the smooth running of clinical services including:
  • Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
  • Typing letters and reports including audio typing
  • To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
  • Making bookings and cancellations e.g. training places, rooms and interpreters.
  • Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
  • Supporting diary management of an individual or individuals (arranging meetings etc)
  • Monitoring of an individual or team inbox
  • Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc
  • Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
  • To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
  • Providing cover for other administrative colleagues during staff absence
  • Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.
About usBy joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.Please note, we may be required to close this vacancy early if we receive a high volume of applicationsDetailsDate posted26 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractPermanentWorking patternPart-timeReference number301-BK-25-7429129Job locationsThe BridgeSt Georges Parkway, Off Crooked Bridge RoadStaffordST16 3NEJob descriptionJob responsibilitiesFor further information relating to this vacancy please refer to the attached job description and person specification.There will also be an expectation to attend our team meetings which will be based at Anglesey House in Rugeley as & when required & on occasion to attend other quarterly face to face admin team meetings at Cross Street Clinic in Burton & Wilnecote Health Centre.Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application. Job descriptionJob responsibilitiesFor further information relating to this vacancy please refer to the attached job description and person specification.There will also be an expectation to attend our team meetings which will be based at Anglesey House in Rugeley as & when required & on occasion to attend other quarterly face to face admin team meetings at Cross Street Clinic in Burton & Wilnecote Health Centre.Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.Person SpecificationQualificationsEssential
  • Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
  • ECDL/CLAIT IT qualification or equivalent
  • RSA Stage III Word Processing / Text Processing or equivalent
Desirable
  • NVQ/ Level 3 Business administration
  • Audio typing experience
ExperienceEssential
  • Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
  • Experience of dealing with sensitive/distressing issues
Desirable
  • Experience of using Rio
Person SpecificationQualificationsEssential
  • Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
  • ECDL/CLAIT IT qualification or equivalent
  • RSA Stage III Word Processing / Text Processing or equivalent
Desirable
  • NVQ/ Level 3 Business administration
  • Audio typing experience
ExperienceEssential
  • Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
  • Experience of dealing with sensitive/distressing issues
Desirable
  • Experience of using Rio

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