Technology Support Analyst

Hireroo

  • London
  • £23,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Job DescriptionA long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.Location: Hybrid - London, UKThis position is open for an intern aiming for a permanent position or junior basic level experience.Responsibilities:As a Technology Support Analyst, your broad responsibilities will include but are not limited to:End-User & Technical Support:
  • Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.
  • Diagnose and resolve technical incidents and service requests in a timely and professional manner.
Cloud Infrastructure:
  • Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.
  • Monitor system health, implement backup/recovery solutions, and perform regular audits.
VDI Support:
  • Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.
  • Optimize VDI performance for remote and on-site users.
Microsoft 365 Administration:
  • Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.
Active Directory & User Management:
  • Manage users, groups, and permissions within Active Directory.
  • Implement and maintain Group Policies and directory structures to align with organizational IT policies.
VoIP Systems:
  • Configure, maintain, and support VoIP phone systems and call routing tools.
  • Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.
CRM Support:
  • Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.
Security & Compliance:
  • Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.
Documentation & Knowledge Sharing:
  • Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.
Process & System Improvement:
  • Identify inefficiencies in IT support workflows and proactively recommend enhancements.
  • Collaborate with internal teams to support new IT implementations and improvements.
Requirements:
  • Proven experience in IT support or systems administration roles.
  • Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
  • Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
  • Familiarity with IT security best practices and protocols.
  • Excellent problem-solving and communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.
What's in it for you?Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.Benefits:
  • Up to £23,000 annually
  • Annual Leave: 22 working days; excluding bank holidays.
  • Life assurance plan (including 24/7 online GP appointments, Mental health support, nutrition advice, fitness plans, second medical opinions and health checks).
  • Volunteering Time off Program.
  • Employee of the Quarter Program - with Certification and Prize.
  • An opportunity to grow and establish a long-term career.

Hireroo