Operations & Sales Support Executive
- London
- £28,000-33,000 per year
- Permanent
- Full-time
- Book and ticket international and domestic air travel using Galileo GDS system
- Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
- Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
- Handle general enquiries on any/all of the above from both internal teams and external customers.
- Demonstrate a customer-centric approach and proactive communication via phone and email.
- Collaborate with internal departments to ensure a consistent and streamlined service.
- Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.
- Previous experience from within travel operations and customer support is essential.
- Proficient GDS experience is essential - GAL would be preferable.
- Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
- Additional knowledge of cruise, rail and ground products would be a strong advantage.
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.