2nd Line Engineer – MSP
Planet Recruitment
- St Leonards, East Sussex
- £27,000 per year
- Permanent
- Full-time
- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Provide technical guidance and resolve issues within SLA guidelines.
- Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system
- Proactively monitor support queues and respond in a timely way
- Maintain all internal performance targets
- Carry out scheduled maintenance and updates on client environments
- Always follow a best practice approach to cyber and network security
- Maintain a polite and professional approach at all times
- Liaise with third party vendors to resolve customer issues where necessary
- Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
- Assist with onsite client deployments
- Visit client sites to conclude escalated helpdesk support cases
- Microsoft technologies: 365, Azure, Windows, AD, Server OS
- Cyber security: firewalls, web filters, advanced protection and recovery
- Networking: Configuring, maintaining & troubleshooting
- Cloud technologies: 365, Azure, SharePoint, OneDrive
- Configuring & maintaining devices with Microsoft Endpoint Management
- Virtualisation: VMware / Hyper-V
- Backup solutions: On-prem & cloud
- Telecoms: Microsoft Teams & Splicecom systems
- OS Support: Windows & Apple
- Willing to travel to customer sites within the UK
- Flexible with work hours, successful candidate will take part in an extended support rota
- A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
- Experience of working with and supporting a range of information technologies.
- A minimum of three years’ experience in a similar IT role