Customer Service Agent @ NIE Networks Craigavon £15.64 an hour
The Recruitment Co.
- Craigavon, Co Armagh
- £12.27 per hour
- Permanent
- Full-time
- Provide top-notch telephone support, addressing customer queries and resolving issues efficiently.
- Assist customers with service-related enquiries and technical troubleshooting.
- Maintain an up-to-date knowledge base on our services and policies for accurate assistance.
- Collaborate across teams to resolve complex issues swiftly.
- Demonstrate professionalism and empathy in all customer interactions.
- Ensure adherence to company guidelines and maintain service quality.
- Document customer interactions to contribute to service enhancements.
- Stay updated on industry trends to provide informed and reliable support.
- Excellent verbal and written communication skills.
- Exceptional listening, negotiation, and influencing abilities.
- Strong typing skills with an emphasis on precision and speed.
- Empathetic and customer-centric approach to problem-solving.
- Ability to multitask and prioritize in a dynamic environment.
- Quick learner with adaptability to changing processes and technology.
- Attention to detail and a commitment to high-quality service.
- Previous experience in customer support or a related field.
- Flexibility for remote work. (after full training done)
- Free onsite parking facilities.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Thriving team culture promoting collaboration and support.