F5 SOC Engineer

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  • England
  • Permanent
  • Full-time
  • 1 month ago
Some highlights
  • Being part of an international company yet with local presence
  • Build a safer digital society together with us
Working as a F5 SOC EngineerThe role of the F5 SOC Engineer is to provide second line support and act as an escalation point for our First Line support team in our busy Security Operations Centre. It is essential that you are able to work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.Key Responsibilities:
  • Provide second line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer
  • Proactively monitor F5 infrastructure to identify and mitigate potential issues before they escalate
  • Work closely with customers and stakeholders to resolve complex technical issues and provide guidance on best practices
  • Develop and maintain technical documentation, including user guides, FAQs, and knowledge articles
  • Participate in incident management and problem resolution activities, including root cause analysis
  • Collaborate with other internal teams to ensure a high level of service delivery and customer satisfaction
  • Providing remote support and change management assistance to our customer base on a 24x7 basis as required
  • Managing and monitoring call queues ensuring adherence to customer SLA's
  • Proactive Technical account management for large corporate clients, providing a single point of contact for customers to escalate issues
What we expect of you
  • Experience providing second line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer
  • Experience providing remote support and change management assistance to our customer base on a 24x7 basis as required
  • Have a good working knowledge of at least one other of these security products : Check Point, Zscaler, Netskope, Fortinet, Pulse Secure, Palo Alto
  • Solid understanding of networking technologies, LAN/WAN, routing, switching, IP sub-netting, and will possess a good understanding of the 7 layer OSI model and associated protocols
  • You must have solid experience in an IT service role, where you have been required to support and troubleshoot network security environments
  • Excellent troubleshooting and problem solving skills
  • Ability to communicate clearly, verbally and in writing at all levels
  • You must have the ability to work as part of a team or independently with minimal supervision
contractRegularHybrid work

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