Trade Finance - Operations Manager - Vice President
JPMorgan Chase
- Bournemouth
- Permanent
- Full-time
- Partners with the sales and service teams to deliver operational support to clients; Handhold transactions through the lifecycle to meet bespoke client requirements
- Ensures a smooth workflow, coordinate with internal partners, and expedites urgent or complex transactions
- Maintains a client focused approach, engages team members in best practices, exercising sound judgment, based upon knowledge and experience, at all times
- Drives the people agenda in the region with focus on manager excellence and Diversity and Inclusion activities; helps to build an inclusive culture
- Monitors quantity and quality of work to meet established objectives
- Reviews and recommends new methods and procedures for process improvement and efficiency
- Takes ownership for operational issues and leads through to resolution
- Maintains a controlled and compliant operating environment through partnership with regulatory and control teams
- Ensures that all transactions are processed in accordance with documented SOPs and comply with internal operating standards, with Customer Service Levels and with Industry Rules and Standards
- Maintains oversight for timely execution of projects and initiatives in Operations
- The role requires progressive leadership with ability to communicate at all levels
- Ability to influence at different levels without formal reporting lines
- Experience of managing managers; previous experience of managing people / operation and client
- Experience of managing in a complex regulatory environment essential
- Ability to analyse complex procedures and established processes for process improvement
- Self-motivated confident decision-maker with the ability to demonstrate leadership and establish credibility at a senior level
- Excellent interpersonal skills with ability to appropriately engage and influence change at all levels
- Able to effectively prioritise against a complex set of business demands and demonstrate delivery against multiple objectives
- Drive for innovation through transformation of process and user tools
- Ability to work under pressure, prioritise appropriately, meet deadlines and balance multiple demands simultaneously
- Strong working knowledge of the guidelines for processing Trade Finance products
- CDCS certification