DSD Customer Experience Executive - 12 Month Maternity Cover (Part-Time)

• The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication, in order to support with complex cases.
• Identify root causes of dissatisfaction and provide feedback and suggest improvements.
• Providing knowledge support to DSD teams.
• Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution. Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions

• Quality checks for build/tariff/billing
• Proactive review calls with new customers post-delivery of solution/services for understanding customer needs, i.e., training, snagging, billing set up.
• Transitioning customers into wider DSD teams, post nursery phase.
• Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• If you are a Manager of staff, you must ensure:

• your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
• the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
• Carry out any 'ad hoc' assignments as and when required.
• To be compliant with health and safety company policy and legislation.

• Ability to problem solve.
• Attention to detail.
• Experience of creating and owning working documents, e.g., issue log/service improvement work.
• A good knowledge of all Daisy products.
• A good knowledge of internal network and 3rd party suppliers.
• Ownership of issues to a resolution.
• Decision Making.
• Ability to prioritise workloads and work autonomously.
• Demonstrate an ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to a satisfactory conclusion.
• A 'can do' attitude with a flexible approach to work.

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

Daisy Communications