Customer Service / Admin Advisor
- Harrow Weald, Greater London
- £28,000 per year
- Permanent
- Full-time
Full-Time | Permanent
Salary: £28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it's a crucial role that helps shape the customer experience from start to finish.If you've worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!Your duties:
- Handling inbound and outbound customer calls and emails
- Booking and scheduling jobs for our engineering team
- Managing diaries and ensuring timely job completions
- Following up with customers and resolving queries quickly
- Raising POs and invoices, ordering parts, and managing stock needs
- Running reports and ensuring compliance standards are met
- Taking ownership of issues, escalating where necessary, and ensuring fast, effective resolutions
- Ensuring a high-quality customer journey from start to finish
- Solid experience in customer service or call operations
- Experience with scheduling, planning, or repairs admin
- Strong working knowledge of Outlook, Excel & email management
- Excellent communication and people skills
- Ability to work independently and use your initiative
- A proactive mindset and attention to detail
- Competitive salary of £28,000
- 20 days holiday + bank holidays
- Progression & personal development plans
- Relaxed dress code (uniform coming soon!)
- Supportive and friendly working environment
- Flexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week