Crystal Hub Customer Advisor
TUI Group
- Stretford, Greater Manchester
- Permanent
- Full-time
- Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
- You'll ensure all forms of contact - such as phone, email, chat and social are handled quickly with a friendly 'can-do' attitude whilst exceeding performance targets
- You'll work closely with teams from across the business as the 'voice' of our customers, and actively suggest recommendations for change
- You'll ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
- If things don't go to plan, you'll be confident to discuss, investigate and resolve any question or complaint
- You'll enjoy change and challenges; taking on tasks to help out where needed
- Excellent customer service skills
- Strong commitment to achieve targets and overcome challenges
- Team player who engages and collaborates at all times with customers and colleagues
- An organised individual who takes pride in their work and responsibility of their own development
- Ability to use initiative to proactively spot and resolve potential problems
- Passion to work within tourism, although travel experience is not essential
- Have a keen interest in skiing or snowboarding with expert knowledge to share with customers
- Confidence to handle multiple contacts and administrative tasks whilst complying with procedures
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand
- Shift patterns are shared 4 weeks in advance
- Flexibility to work variable shift patterns each week which could include evening and weekends in line with customer demand. Shift patterns are usually shared 4 weeks in advance.
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Discovery day - time to spend working at a local charity or community
- Pension scheme and life assurance