NHS Deskside Apprentice
wavenet
- London
- £22,000 per year
- Permanent
- Full-time
Wavenet is a technology-driven company committed to innovation and excellence. We're excited to offer two fantastic apprenticeship opportunities for individuals looking to build a rewarding career in IT while making a real difference in the NHS.As a Deskside Apprentice, you’ll be embedded on-site with our NHS client (CNWL), gaining hands-on experience supporting a wide range of IT systems and users. Over the course of the 2-year program, you’ll rotate between two key areas: Deskside Field Support and End User Device Management (EUDM) – giving you broad exposure and real-world experience.Key Responsibilities
- Rotate every 6 months between Deskside Support and EUDM Proactive Management
- Manage and resolve IT service tickets, ensuring timely completion within SLA
- Troubleshoot and provide support for hardware, software, and network issues
- Support cybersecurity awareness campaigns, including phishing simulations
- Maintain accurate IT asset and configuration records
- Collaborate with onsite and remote technical teams
- Contribute to policy development and IT improvement initiatives
- Engage with NHS users to deliver exceptional frontline IT support
- A genuine interest in IT and technology
- Basic understanding of computers, software, and networks
- Strong problem-solving skills with attention to detail
- Good communication and team collaboration abilities
- Eagerness to learn and improve continuously
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalent) at grade 3+ (D or above)
- Equivalent international qualifications must be formally recognized in the UK
- A competitive salary of £22,000 per annum
- Real-world, hands-on experience in an NHS environment
- Mentorship and guidance from seasoned IT professionals
- Exposure to both field support and proactive device management
- A chance to make meaningful contributions to frontline healthcare IT
- Access to learning, career development, and long-term opportunities with Wavenet
The 2-year apprenticeship offers structured mentorship, career progression pathways, and the potential for permanent roles within Wavenet or the NHS upon successful completion.Additional InformationAdditional InformationAt Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
We are sorry but this recruiter does not accept applications from abroad.