
ServiceNow Architect
- London
- Permanent
- Full-time
- Solution Design and Architecture Defining the overall architecture of ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices
- Technical Consultation and Leadership Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skills
- Thought Leadership Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertise
- Implementation Support Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutions
- Integration and Automation Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniques
- Performance Optimization Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization
- Quality Assurance Drive adherence to quality assurance best practices ensuring successful project outcomes
- Security and Compliance Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments
- Documentation and Knowledge Sharing Create and share technical documentation contribute to the knowledge base and promote best practices
- Continuous Learning Keep up with ServiceNow advancements to provide innovative solutions
- Client Relationships Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful results
- Mentorship and Coaching mentoring and guiding junior developers and other team members during implementations
- 15 years of experience in implementing or architecting ServiceNow solutions
- Expert in 5 or more below ServiceNow Product suites
- CSDM and CMDB
- ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics
- Customer Service Management CSM
- Field Service Management FSM
- Sales Order Management SOM and Supplier Lifecycle Operations SLO
- Telecommunication Network Inventory TNI
- Strategic Portfolio Management SPM
- Extensive experience across the ServiceNow core platform security performance and compliance
- Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
- Experience in Domain Separation and ITSM application
- Proficiency in scripting languages JavaScript GlideScript and designing complex solutions
- Ready to Work in UK Client location
- Experience in Service Portal and Mobile Applications
- ServiceNow Certified Master Architect Certified Technical Architect Implementation Specialist and ServiceNow Certified System Administrator
- Exceptional leadership problemsolving criticalthinking and communication skills
- CMDB + CSDM
- CSM - Customer Service Management (*)
- SOM - Sales and Order Management (*)
- SLO - Supplier Lifecycle Operations (*)
- FSM - Field Service Management (*)
- ITOM – IT Operations Management (Discovery, Service Mapping, Event Mgmt)
- TNI - Telecommunications Network Inventory
- DPM - Digital Portfolio Management