Service Coordinator / Scheduler
- Farnborough, Hampshire
- Permanent
- Full-time
Competitive Salary - details provided on applicationJob Type: Permanent / Full TimeLocation: Farnborough, Hampshire | Office BasedHours: Monday to Friday, 40 hours per week, 8.30am to 5.00pmExcellent Benefits:
- 25 days of annual leave in addition to Bank Holidays.
- Paid Birthday leave after 1 year of service.
- Enhanced Parental pay.
- Company sick pay.
- Life Assurance scheme.
- Employee Assistance Program to support health & wellbeing.
- Company Pension scheme with enhancement after 2 years of service.
- Free on-site parking.
- Annual Performance Bonus.
- Log new service calls and liaise with customers.
- Plan and schedule daily tasks for your allocated service technicians to meet customer requirements.
- Maintain and update the database, including site and equipment details.
- Provide timely updates to customers regarding ongoing repairs or orders.
- Collaborate with internal departments to ensure efficient operations.
- Perform general administrative duties to support the Service department.
- Proven experience in a varied scheduling role within a busy environment.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Professional and friendly telephone manner with the ability to build strong customer relationships.
- Excellent communication and teamwork skills.
- Ability to thrive under pressure, meet deadlines, and adapt to a fast-paced environment.
- Highly organised with exceptional prioritisation skills.
- Knowledge of SAP is advantageous but not essential as full training will be provided.