Service Delivery Coordinator

Time Recruitment Solutions

  • Salesbury, Lancashire
  • £27,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Service Delivery CoordinatorBury, ManchesterSalary: Up to £27,000 + Yearly BonusAn established and growing business is looking for a Service Delivery Coordinator to join its customer experience team. This role involves managing client accounts, resolving queries, and ensuring a seamless service experience in a fast-paced, customer-focused environment.The Role- Act as the primary contact for key accounts.- Handle and resolve a variety of account queries efficiently.- Oversee tenancy change processes within agreed timelines.- Continuously develop service offerings to enhance client experience.- Manage billing queries and provide accurate reporting.- Support the rollout of key operational programs, addressing challenges proactively.- Ensure the accuracy of essential data for clients and stakeholders.- Assist with launching new products and services through effective communication.- Provide insights into market trends and competitor activities.- Deliver exceptional after-sales support and customer care.- Prepare standard and ad-hoc reporting.- Attend off-site client meetings when required.What We’re Looking ForEssential Attributes:- Excellent organisational skills and problem-solving abilities.- Self-motivated with strong communication skills.- Proficiency in Excel and Outlook.- Keen attention to detail and analytical mindset.- Ability to work independently and as part of a team.Desirable Skills:- Experience in client or account management.- Industry-specific knowledge is beneficial but not essential.Benefits- 25 days holiday- Yearly bonus (subject to company and personal performance)- Flexible working hours- Free parking- Well-being support- Onsite gym- Exciting social and team-building eventsThis role is ideal for someone who thrives in a collaborative, customer-centric environment, where innovation and teamwork drive success.

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