Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.You will need:Experience in customer-facing account management, customer success, or client service roles.Strong empathy and top-tier communication skills.Background managing or supporting smaller commercial accounts.Exposure to software or tech-enabled services is an advantage.Midlands-based and happy to travel to Southampton once a month.Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.Day to day, you'll:Collaborate with a close-knit team to support and retain smaller commercial clients.Speak to customers daily, understanding challenges and resolving them with internal support.Deliver exceptional service, focusing on satisfaction over sales.Strengthen long-term client relationships, driving engagement and loyalty.Why Apply?100% remote with only monthly travel to SouthamptonEmphasis on empathy, service, and long-term client valueModern, agile ERP product with bi-weekly feature releasesClear progression opportunities into senior rolesSupportive, expert team cultureplease apply!
