GPwSI Eye Clinic Service Manager

Penrith, Cumbria Kirkby Stephen, Cumbria
£14.38 per hour
Permanent
Part-time

5 days ago

Are you looking for a rewarding role where you can make a real difference in patient care?Were seeking a proactive and compassionate Clinic Support Assistant to join our GPwSI Eye Clinic team. Youll be the central point of contact, ensuring the clinic runs smoothly by managing referrals, booking appointments, and supporting patients throughout their journey.This unique role blends admin and clinical duties. Youll assist GPs by instilling eye drops and carrying out key assessments such as visual acuities, visual fields, and OCT scans.If youre organised, caring, and keen to develop your clinical skills in a supportive environment, wed love to hear from you!Apply now and help us deliver outstanding eye care to our community.Closing Date: 14/09/2025In person interview dates will be confirmed following the shortlisting process.WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been receivedPlease note that we are unable to offer an Employer Sponsored Visa for this role.Main duties of the jobThis list of duties and responsibilities, which follows, represents the broad range oftasks which may be required to be undertaken either routinely or periodically. Thislist is not exhaustive, and the role may include additional duties which are not listedhere.Main Duties and Responsibilities:Appointment organisation1. Make sure clinics are booked onto the computer2. Ensure clinics are filled to maximise capacity and keep waiting times as lowas possible3. Review and accept or decline eReferral patients based on suitability for theGPwSI Eye Clinic and make appropriate appointments4. Add the patient appointment to the eReferral system5. Add new and follow-up appointments on EMIS appointment system6. Keep diary of patients identified by the GP as needing a follow-up so thatthis can be booked at the right time7. Send letters/ telephone /email/text to patients to arrange and confirm theirappointmentConsultations8. Register patients who have not previously been seen in the clinic on EMIS9. Prepare notes in readiness for clinics, either paper or computer10. Instill eye drops as required11. Perform visual acuities, visual fields and optical coherence tomography(OCT) examinations12. Add consultation information to EMIS13. Send copies of visual fields to GPsGeneral14. Deal with queries from patients and other cliniciansAbout usCumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.Listen to your heart. Have the work life balance you'd love.DetailsDate posted29 August 2025Pay schemeOtherSalary£14.38 an hourContractPermanentWorking patternPart-time, Flexible workingReference numberB0554-25-0100Job locationsUpper Eden Medical PracticeSilver StreetKirkby StephenCumbriaCA17 4RBPenrith HospitalBridge LanePenrithCumbriaCA11 8HXJob descriptionJob responsibilitiesThis role provides the admin and clinical support to make sure the GPwSI Eye Clinic runs smoothly. This means you will be a central point of contact for the service.Your main admin duties include reviewing referrals to the service to check patients are suitable for the GPwSI Eye clinic, booking initial and follow-up appointments for patients, processing information as required.Clinically, you will need to undertake supporting activities for the GPs in the eye clinic, including instilling eye drops and performing examinations, including visual acuities, visual fields and Optical Coherence Tomography (OCT). Job descriptionJob responsibilitiesThis role provides the admin and clinical support to make sure the GPwSI Eye Clinic runs smoothly. This means you will be a central point of contact for the service.Your main admin duties include reviewing referrals to the service to check patients are suitable for the GPwSI Eye clinic, booking initial and follow-up appointments for patients, processing information as required.Clinically, you will need to undertake supporting activities for the GPs in the eye clinic, including instilling eye drops and performing examinations, including visual acuities, visual fields and Optical Coherence Tomography (OCT).Person SpecificationSkills and AptitudesEssential

Excellent IT Skills
Good interpersonal and communication skills
Good organisational skills
Good team working skills

KnowledgeEssential

Proficient in eye examinations, including visual acuities, visual fields
and OCT
Proficient in instilling eye drops
Previous experience of working as part of a team
Previous experience of working in Primary Care/ or similar NHS setting

Desirable

Previous experience using EMIS web
Previous experience working in an eye clinic
Knowledge of the NHS eReferral system

Other FactorsEssential

Possesses a driving license and has access to own car

QualificationsEssential

English & Maths GCSE (or
equivalent)

Other RequirementsEssential

An understanding, acceptance and adherence to the need for strict
confidentiality
Able to work on own initiative
Able to work under pressure and remain calm
Flexible and adaptable

Personal CircumstancesEssential

Team player,
Enthusiastic

Person SpecificationSkills and AptitudesEssential

Excellent IT Skills
Good interpersonal and communication skills
Good organisational skills
Good team working skills