Access Hub Administrator - Part time

NHS

  • North West London
  • £24,375 per year
  • Contract
  • Part-time
  • 2 days ago
Harness Care is seeking an Administrator to work within the Access Hub. The main aim of this service is to assist our patients in accessing our services in the most effective way possible.Main duties of the jobGreet and assist patients in using our enhanced access services.Handle patient enquiries courteously, efficiently and with empathy.Undertake administrative tasks with care and attention to detail.Understand and work with the team to meet the key performance indicators for this role.About usHarness Primary Care Network (PCN) is a forward-thinking organisation serving the diverse communities of Brent, London. With a vision of Creating Healthier Communities, we work collaboratively with local GP practices to deliver high-quality, accessible, and patient-centered care. Our mission is to revolutionise the way primary care is delivered, ensuring that services are sustainable, inclusive, and designed around the needs of our population.We are made up of two networksHarness North and Harness South, led by experienced Clinical Directors and supported by a multidisciplinary leadership team. Together, we provide a wide range of services including enhanced access hubs (which this role will sit in) diabetes clinics, spirometry assessments, vaccination programmes, home visiting services, and social prescribing. Our team includes dedicated clinicians and additional roles such as clinical pharmacists, physiotherapists, mental health practitioners, and care coordinators, all working together to improve health outcomes.DetailsDate posted01 September 2025Pay schemeOtherSalary£24,375 a year Pro-rataContractFixed termDuration19 monthsWorking patternPart-timeReference numberU0011-25-0015Job locationsPark Royal Medical PracticeCentral Middlesex Hospital, Acton LaneLondonNW10 7NSJob descriptionJob responsibilitiesAccess hub dutiesAnswer the telephone in a prompt and courteous manner.Address patients with respect and dignity.Respond to patient requests for appointments and book with the most appropriate member of the clinical team.Signpost patients where appropriate (in line with the training and guidance already received)Take and record accurate messages and pass on to relevant people.Keep the appointment book up to date and operate the appointment system as directed.Respond appropriately to patients with specific accessibility needs.Liaise with outside organisations.Arrange ambulance transport to hospitals.Arrange interpreters as required.Direct patients wishing to make a complaint to the appropriate practice procedure.Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcomeAdmin dutiesParticipate in quality improvement work as required.Ensure all information for patients is recorded accurately and effectively.Participate in data collection for audit work when required.Participate in any project or audit that the practice may do from time to timeGeneral dutiesWatch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.Ensure that all our patients are treated with respect, courtesy and dignity at all times.Job descriptionJob responsibilitiesAccess hub dutiesAnswer the telephone in a prompt and courteous manner.Address patients with respect and dignity.Respond to patient requests for appointments and book with the most appropriate member of the clinical team.Signpost patients where appropriate (in line with the training and guidance already received)Take and record accurate messages and pass on to relevant people.Keep the appointment book up to date and operate the appointment system as directed.Respond appropriately to patients with specific accessibility needs.Liaise with outside organisations.Arrange ambulance transport to hospitals.Arrange interpreters as required.Direct patients wishing to make a complaint to the appropriate practice procedure.Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcomeAdmin dutiesParticipate in quality improvement work as required.Ensure all information for patients is recorded accurately and effectively.Participate in data collection for audit work when required.Participate in any project or audit that the practice may do from time to timeGeneral dutiesWatch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.Ensure that all our patients are treated with respect, courtesy and dignity at all times.Person SpecificationQualificationsEssential
  • GCSE or NVQ Level 2 or equivalent experience.
  • Computer literate, including MS word, excel, PowerPoint and Outlook
Knowledge & SkillsEssential
  • Excellent computer skills
  • Demonstrable ability to manage time effectively to prioritise workload to meet deadlines.
  • Demonstrate an understanding of the importance of team working
Values & BehaviourEssential
  • Inclusive of other stakeholders
  • Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
  • Adaptable, flexible and innovative approach to work
  • Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
  • Able to problem solve and respond to sudden unexpected demands
  • Ability to concentrate on detailed tasks (eg: analysis and writing reports) while managing unpredictable work patterns and interruptions to deal with pressing service issues
  • Demonstrate visible leadership
ExperienceEssential
  • Demonstrable experience of working in general practice and primary care
  • Demonstrable experience of providing support to patients and work colleagues in successfully supporting delivery of new initiatives
  • Handling sensitive/distressing information and related issues
Desirable
  • Some knowledge of using analytical skills to improve practice or service
Person SpecificationQualificationsEssential
  • GCSE or NVQ Level 2 or equivalent experience.
  • Computer literate, including MS word, excel, PowerPoint and Outlook
Knowledge & SkillsEssential
  • Excellent computer skills
  • Demonstrable ability to manage time effectively to prioritise workload to meet deadlines.
  • Demonstrate an understanding of the importance of team working
Values & BehaviourEssential
  • Inclusive of other stakeholders
  • Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
  • Adaptable, flexible and innovative approach to work
  • Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
  • Able to problem solve and respond to sudden unexpected demands
  • Ability to concentrate on detailed tasks (eg: analysis and writing reports) while managing unpredictable work patterns and interruptions to deal with pressing service issues
  • Demonstrate visible leadership
ExperienceEssential
  • Demonstrable experience of working in general practice and primary care
  • Demonstrable experience of providing support to patients and work colleagues in successfully supporting delivery of new initiatives
  • Handling sensitive/distressing information and related issues
Desirable
  • Some knowledge of using analytical skills to improve practice or service

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