As a Practice Manager, you are responsible for providing leadership to colleagues to ensure that patients are put at the heart of everything we do. Your role is to drive practice growth, increase revenue opportunities and operate the practice's day-to-day financial management and logistics.DUTIES AND RESPONSIBILITIES1. Patient Journey
Ensure the clinic is always presented to the highest possible standard including maintaining high standards of hygiene
Ensure that priority is always given to ensure that the patient journey is of the highest standard
Ensure feedback systems are in place to enable planned delivery to be monitored and amended, as necessary
Identify service delivery issues, requirements or areas of underperformance, and take the necessary action to resolve them
To act as the Practice complaints officer
Implement an effective complaints management system that is proactive and minimises the number of written complaints
Supervise the updating of Practice leaflets and notices and ensure that appropriate information is available to patients
Support the staff in any difficult contact with patients
Ensure appropriate follow-up appointments are made and review the monthly ‘Recall Report’ by DR to improve service delivery and patient can review treatment plan and outcomes
Financial Management
Responsible for managing income and expenditure to meet company targets
Ensure effective cost controls including (but not limited to) consumables and any other variants such as staff costs to ensure profit margins are maintained
Monitor income by business segments and identify/deliver opportunities for growth
Ensure controls over daily takings and banking
Oversee prompt and effective invoicing and credit control for PMI and self-funding patients.
Development of business plans for CAPEX requirements
Collate timesheets, submit figures to payroll and central finance
Promote the clinic in the local area, including GP engagement, local CPD events, identifying opportunities for expanding services, marketing new services to existing patients and ensuring internal referrals
Ensure that all fees are accurately charged, and that payments are collected from self-payors
Support improvement on conversion and revenue per patient
Support all marketing activity and ensure that all team members are fully aware of and engage with any promotional activity
Responsible for making contacts with identified potential Dermatology and Aesthetic Practitioners to negotiate the best deals
Personnel Management
Provide strong, visible and accessible leadership and management for all staff within the Clinic
Recruitment, selection and induction of employees
Ensure sickness and holiday entitlements are included in payroll, and are noted within the HR system of individual staff members
Manage the activities of all clerical, secretarial and administration/support staff, ensuring that an effective service is provided
Deliver change when change is needed, engaging with the teams to create buy-in to execute new ways of working smoothly
Actively promote the clinic’s culture with staff and with external bodies
Maintain records of staff training and immunisations including those required by CQC.
Communicate agreed Practice Policy to staff and introduce systems to support such policies
Responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures
To determine and maintain an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging duty and holiday rotations and liaising with staff to provide satisfactory cover for the same
To administer all systems for fair employment and equal opportunities
To liaise with professional HR advisers as/when required for non-routine personnel queries
Driving the bookings team to maximise bookings and utilisation
General Management
Ensure compliance with all statutory and legal regulations
Compile, chair and minute all meetings (management/clinical etc)
Arrange all administration regarding CQC
Remind Partner(s) of agreed Practice policy
Support operational changes in clinic action plans of recovery to profit and CQC Compliance
Effect and maintain Practice insurance policies, liaising as required with insurers and professional advisers
Ensure the security of all personnel and property
Day-to-day operational management of service offered
Responsible for medical and administrative supplies
Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior
Oversee the maintenance of the clinic properties in accordance with a Planned Preventative Maintenance schedule
Deal with correspondence/emails
Liaison with the Board, CQC and Business Services Organisation
Arrange all aspects of training, development, applications and integration
Ensure the Practice is up to date with all new developments
General office administration and reception cover if necessary.
SKILLS AND QUALITIES
An inspiring Leader who is self-motivated and able to motivate others
Excellent organisational skills and the ability to multitask and prioritise responsibilities effectively
Strong interpersonal and communication skills, with the ability to build rapport with patients and colleagues
A commitment to providing exceptional patient care and ensuring a positive experience for every individual
A professional, confident and calm approach
Works at their own initiative, independently and as part of a team
Flexibility to adapt to a fast-paced and evolving environment
EXPERIENCE
Previous management experience in commercial healthcare (ideally 2-3 years)
Experience in managing teams
Knowledge of up-to-date CQC including the Quality and Outcomes Framework (QOF)
Health and Safety/risk management experience
General Practice expertise in liaising with external bodies
Working with Microsoft Office packages
We offer
A full-time role 40 flexible hours per week.
Competitive salary and company perks
Ongoing training and professional development throughout your career at TDP
25 days of annual leave (Pro-rata) entitlement in addition to public holidays
Contribution to pensions
Discounted dermatology/aesthetic treatments and products
Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care.
