Strategic Account Director – Retail & eCommerce

Perspective Recruitment

  • Newcastle
  • £40,000-45,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Strategic Account Director – Retail & eCommerce📍 Location: Newcastle upon Tyne, Tyneside, Gateshead
💷 Salary: £40,000 – £45,000 basic (OTE £120,000+ uncapped)
📑 Contract: Full-time, PermanentAbout UsWe’re a fast-growing, award-winning eCommerce software business. Our platform helps retailers increase online performance, and we’re now seeking a Strategic Account Director to focus on high-value client relationships and enterprise account growth.The RoleThis role is ideal for someone coming from a client services / account management background who’s managed large retail accounts and is now ready to step into a more commercial, growth-driven role.You’ll be responsible for winning new enterprise accounts while strengthening relationships with senior decision-makers across retail and eCommerce.You’ll lead solution-driven conversations, run demonstrations, and ensure clients get maximum value from our services.What You’ll Do
  • Manage and grow relationships with enterprise-level retailers.
  • Identify and secure new opportunities with key retail decision-makers.
  • Present solutions that solve client challenges, particularly around eCommerce and Google Shopping.
  • Deliver engaging demonstrations (online and in person).
  • Influence strategy and feed market insights back into the business.
  • Provide accurate reporting and revenue forecasts.
What We’re Looking For
  • Experience as an Account Director or senior client services lead.
  • Strong background with retail or eCommerce clients.
  • Commercial mindset with the ability to close deals.
  • Existing network of retail decision-makers (advantage).
  • Clear communicator, great at building trust and relationships.
What’s in it for you
  • Competitive package – £40k–£45k base with uncapped commission (OTE £120k+).
  • Generous time off – 37 days annual leave, including Christmas shutdown and your birthday off.
  • Work-life balance – wrap up early: 4pm Mon–Thurs, 3pm Fridays.
  • Office culture – from team socials and awards nights to our office dogs (Fergie, Ruby & Otto), there’s always something to look forward to.
  • Wellbeing covered – Medicash healthcare plan plus Employee Assistance Programme.
  • Practical perks – on-site parking, flexible working options, enhanced family leave, and pension scheme.

Perspective Recruitment