Targeted Tenancy Officer
Brackenberry
- Islington, North London
- £21.92 per hour
- Permanent
- Full-time
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed
- To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate.
- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an basic DBS