IT Support Engineer
- Cheltenham, Gloucestershire
- £35,000 per year
- Permanent
- Full-time
Cheltenham | Circa £30,000 + Excellent BenefitsAre you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £35,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects.Duties & ResponsibilitiesProvide technical support to enterprise clients via phone, email, and web-based tools.Diagnose and troubleshoot issues related to software installations and configurations.Record, manage and track incidents using an internal support system.Collaborate with senior support engineers and developers to resolve complex issues.Attend regular team meetings to review ongoing support cases and share knowledge.What Experience is RequiredA minimum of 2 years’ experience in a technical support or helpdesk role, or 2 years of a computer science degree.Strong diagnostic and problem-solving skills with excellent communication.Experience in a customer-facing support environment, ideally involving software products.Salary & BenefitsSalary: Circa £30,00025 days annual holidayComprehensive training and career progressionExcellent company culture and global support infrastructureLocation
Based in Cheltenham, this role is easily commutable from:Gloucester
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