Field Service Engineer - CMM

Hexagon Geosystems

  • Telford, Shropshire
  • Permanent
  • Full-time
  • 12 days ago
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  • Install and commission new equipment at customer sites.
  • Perform scheduled maintenance, calibrations, and repairs.
  • Diagnose faults down to component/module level and produce clear, written service reports.
  • Ensure all work complies with Hexagon and customer health and safety policies.
Customer Interaction:
  • Communicate effectively with customers before, during, and after site visits.
  • Provide guidance on equipment care and preventative maintenance.
  • Ensure customer satisfaction through professional, timely service.
  • Assist the Service Manager/Service Co-Ordinator with scheduling and coordination of field jobs, ensuring optimal allocation of resources and timely service delivery across the team.
Team Support & Collaboration:
  • Share knowledge with colleagues; mentor apprentices and junior engineers.
  • Collaborate with internal teams and factory support to resolve complex technical issues.
  • Contribute to continuous improvement by sharing ideas and best practices.
Compliance & Documentation:
  • Maintain accurate records in service management systems.
  • Complete all administration requests on time.
  • Follow all internal procedures and uphold Hexagon's Core values and ethical standards.
QualificationsTechnical Expertise:
  • HNC or Degree in Mechanical and/or Electrical Engineering preferred.
  • Minimum 4 years of hands-on industry experience.
  • Proficient in diagnostic and fault-finding techniques.
  • Strong IT skills, particularly in a Windows environment.
Interpersonal Skills:
  • Confident and professional with excellent communication skills.
  • Able to build rapport with customers and act with integrity.
  • Practical and solutions-oriented with good problem-solving ability.
Organisational Abilities:
  • Capable of working independently and managing time effectively.
  • Able to meet deadlines and prioritize multiple service requests.
  • Flexible and adaptable to changing customer needs and schedules.
What we offer:
  • Competitive salary with additional earning potential through overtime.
  • 25 days' holiday plus statutory leave.
  • Fully expensed company vehicle, laptop, and mobile phone.
  • Daily lunch allowance and company credit card.
  • Employer pension contribution.
  • Comprehensive technical training, both locally and at manufacturing sites.
Additional information
  • Regular travel throughout the UK and occasional assignments in Europe.
  • Required to maintain and develop knowledge through ongoing training.
  • Expected to contribute to health, safety, and quality standards compliance.
Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.Information at a GlanceBusiness Unit: GTM EMEAWorkplace: remote. South of Ireland, Cork areaJob Function: Technical Service & SupportReq ID: 2005About HexagonHexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.© 2025 Hexagon AB and/or its subsidiaries. All rights reserved.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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Hexagon Geosystems