Role: General ManagerSalary: c£80k plus package to include Travel allowance, Pension scheme, 33 days holiday (including bank holidays), bonusJob Status: Permanent / Full TimeLocation: London - Operations within the M25Vacancy Reference: VR/05346Role Description:Our client is a dynamic and successful cleaning provider in Greater London who look after over 50 buildings providing a range of cleaning and soft services. They deliver high-quality, reliable, and professional cleaning solutions to commercial workspaces, specialising in multi-tenanted buildings.They pride themselves on their commitment to customer satisfaction, staff welfare, and sustainable practices.They are seeking a results-driven and experienced General Manager to lead operations and support the continued growth and development of the business.As General Manager, you will oversee the day-to-day operations of the company, ensuring high standards of service delivery, staff performance, and client satisfaction. You will lead, motivate, and manage operational teams with a real hands-on approach to running the business. The ideal candidate will have strong leadership qualities to include sales, customer and operational experience, with a proven track record ideally in facilities management, cleaning services, or a related industry.Key Responsibilities:Lead and manage company operations to meet growth and profitability targetsDevelop and implement strategic plans to improve efficiency, client satisfaction, and business performanceEnsure compliance with all UK regulations, health and safety requirements, and company policiesOversee staff recruitment, training, and developmentMaintain strong client relationships and ensure service contracts are fulfilled to high standardsMonitor KPIs and implement improvements based on performance dataManage budgets, forecasting, and financial reporting in collaboration with the finance teamIdentify opportunities for business development and expansion.Key Requirements:Proven experience in a senior operations or general management role, preferably within the cleaning,FM, or service industryHands on attitudeStrong leadership and team management skillsExcellent organisational and problem-solving abilitiesCommercial awareness with the ability to manage budgets, P&L's and deliver against targetsStrong sales and customer service skills and an excellent communicator.A good understanding of health and safety and employment law in the UKProficiency with business software (e.g., Microsoft Office, CRM, Xero)A business acumen. This role needs someone who can drive the company forward whilst managing retention and excellence across the businessDegree in Business Management idealStrategic vision
