
IT Infrastructure Manager – M365
- Coventry
- Permanent
- Full-time
- Work with the Microsoft 365 Product owner leads the implementation in Region to coordinate the Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials and documentation.
- Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues.
- Explore ways to scale Microsoft's offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations.
- Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
- Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed.
- Knowing PowerShell, Bat or VB legacy scripting.
- Up to date knowledge of the Microsoft 365 ecosystem
- Skilled at user training and support
- Ability to configure Microsoft 365 to manage processes and document storage
- Demonstrable experience in successfully supporting Microsoft 365 products
- Experience with and enthusiasm for coaching, mentoring and on the job training
- Hands-on Experience in Exchange Online, Intune, SharePoint, OneDrive, Teams, Defender for Endpoint and Incident Investigation/Cloud, Purview and Entra ID
- Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
- Able to work in a team.
- Strong sense of delivery.
- Strong problem-solving, critical thinking, and analytical skills.
- Knowledge of the systems development life cycle.
- Knowledge of systems analysis and design methodologies.
- Excellent oral and written communication skills (in English) required.
- Effective meeting facilitation skills
- Able to work effectively in a culturally diverse environment
- Proficiency in Microsoft 365 administration.
- Basic network, infra knowledge at Storage, WIFI authentication, and local network.
- 25 days' holiday plus bank holidays
- 6% pension contribution
- Discretionary annual bonus scheme, based on your contribution and the performance of the company
- Private Healthcare
- Access to the Employee Car Ownership Scheme
- Group income protection based on length of servic
- Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT
- This role will be working from our Coventry office. This role will be expected to work in the office.
- Frequent travel might be required to visit different entities. Applicants must therefore possess the ability to travel freely without restrictions.
- Candidates must be eligible to work in the UK without VISA sponsorship.