
Sales Manager
- West Sussex
- Permanent
- Full-time
- Drive telesales and trade counter activity to meet daily, weekly, and monthly sales targets
- Lead, supervise, and support the sales team, providing 1:1 coaching and motivation
- Resolve escalated customer queries and complaints, ensuring a high level of satisfaction
- Contribute to the development and delivery of effective sales strategies and campaigns
- Monitor performance, produce reports, and recommend improvements to senior management
- Build and nurture strong customer relationships, ensuring repeat business and loyalty
- Identify training needs within the team and deliver coaching to enhance skills and knowledge
- Review sales orders for accuracy and ensure compliance with company processes
- Stay up to date with industry trends, competitor activity, and product developments
- Collaborate with Marketing, Operations, and Finance to ensure smooth business operations
- A natural leader with proven experience in a sales management environment, ideally within the builder's merchant industry or similar trade
- Excellent leadership and people management skills, with the ability to inspire and develop teams
- A track record of exceeding sales targets in both B2B and B2C environments
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office and CRM systems
- A collaborative, results-focused mindset with the ability to influence and build rapport with customers
- Competitive salary + bonus potential
- 23 days holiday plus bank holidays
- No weekends!
- Pension contribution
- Supportive and collaborative team culture
- Career progression opportunities within a growing business
- The chance to play a key role in shaping and developing a high-performing sales team