NHS 111 Health Advisor

NHS

  • Exeter
  • Permanent
  • Part-time
  • 22 days ago
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If youre calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.Please feel free to click on the link to watch a video of a how a typical call might be like - Simulation CallAt Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace. For more details on our full benefits package, click here.£12.21 per hour (7am-11pm)£15.18 per hour (11pm-7am)Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.Please note that the weekend rate is a none-contractual incentive for working unsociable hours and you will be paid £12.21 during your training. We understand the importance of flexibility and have a variety of different shift patterns to offer based on only 24 hours per week.Main duties of the jobAs a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.Some of your responsibilities will be:
  • Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
  • Triage Calls: Youll assess and prioritise a wide range of calls based on urgency.
  • Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
  • Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
  • Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.
About us
  • Ability to manage difficult or distressed patients, especially in high-pressure situations.
  • Ability to explain medical instructions and guidance in an easy-to-understand manner.
  • Good judgement skills to assess patient conditions and provide accurate advice.
  • Meticulous in documenting and ensuring accurate patient information is provided.
  • Capable of managing multiple cases and prioritizing urgent calls.
  • Computer and IT software literate.
  • GCSE/Functional Skills English and Maths (or equivalent).
Were proud to be one of Englands leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyonepatients and colleagues alikehow wed want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all. More about usFor more information, please email Sarah on sarah.khoshrou@practiceplusgroup.comCandidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS checkDetailsDate posted12 August 2025Pay schemeOtherSalary£12.21 to £12.21 an hour £12.21 - £15.71 per hourContractPermanentWorking patternPart-timeReference number12419Job locationsStratus HouseEmperor WayExeterEX1 3QSJob descriptionJob responsibilitiesReady to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If youre calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.Please feel free to click on the link to watch a video of a how a typical call might be like - Simulation CallAt Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace. For more details on our full benefits package, click here.£12.21 per hour (7am-11pm)£15.18 per hour (11pm-7am)Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.Please note that the weekend rate is a none-contractual incentive for working unsociable hours and you will be paid £12.21 during your training. We understand the importance of flexibility and have a variety of different shift patterns to offer based on only 24 hours per week. Job descriptionJob responsibilitiesReady to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If youre calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.Please feel free to click on the link to watch a video of a how a typical call might be like - Simulation CallAt Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace. For more details on our full benefits package, click here.£12.21 per hour (7am-11pm)£15.18 per hour (11pm-7am)Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.Please note that the weekend rate is a none-contractual incentive for working unsociable hours and you will be paid £12.21 during your training. We understand the importance of flexibility and have a variety of different shift patterns to offer based on only 24 hours per week.Person SpecificationQualificationsEssential
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ExperienceEssential
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Person SpecificationQualificationsEssential
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Desirable
  • Please ask for Job Description or Person Specification
ExperienceEssential
  • Please ask for Job Description or Person Specification
Desirable
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Additional CriteriaEssential
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Desirable
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