Front of House (FoH) Network Team Member

ISS Facility Services

  • Surrey
  • Permanent
  • Full-time
  • 8 days ago
ISSFront of House Network Team MemberLocation: Surrey, KT16 0RSHours of work: 45Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.We are looking for a Front of House Network Team Member to join ISS, supporting client sites across the UK.In this role, you will deliver a consistent, high-quality client-facing service, representing ISS Head Office and ensuring a seamless visitor experience.Job DescriptionFlexibility is key, as you’ll provide cover for team absences due to holidays, sickness, or operational needs. You’ll act as the first point of contact for visitors and staff, maintaining exceptional service standards and creating a professional, welcoming environment.This is a great opportunity to be part of a prestigious account while developing your skills within a supportive and dynamic team.Key Responsibilities
  • Provide a professional front-of-house service, welcoming visitors, managing calls, emails, calendars, and access systems.
  • Deliver excellent client and visitor experiences by supporting meetings, training room bookings, AV setup, and catering requirements.
  • Maintain reception, communal areas, and office supplies to high standards of cleanliness, order, and presentation.
  • Monitor and manage Helpdesk requests, reporting and overseeing resolution of maintenance issues across sites.
  • Support site operations, including manual handling, room setups, and relocation between Samsung sites when required.
  • Ensure compliance with client policies, ISS procedures, confidentiality, and Health & Safety standards.
  • Act as a designated First Aider and Fire Warden, supporting a safe working environment.
Professional and Personal Competencies/Qualifications
  • Professional appearance with a positive, client-focused attitude.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to adapt quickly to new environments, teams, and changing priorities.
  • Excellent organisational skills with the ability to multitask effectively.
  • Proactive, solutions-focused mindset with strong problem-solving ability.
  • High attention to detail and commitment to maintaining service standards.
  • Reliable team player who can also work independently with initiative.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here -grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services