Customer Support & System Commissioning Engineer - Broadcast Systems
Evertz Microsystems
- United Kingdom
- Permanent
- Full-time
- To respond and provide technical guidance to customers regarding operational issues, configuration, firmware upgrades and general maintenance.
- To assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
- To install products or systems at customer sites and deliver training to customers in-house or abroad.
- To maintain a communication link between customer service and other departments to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to the product team.
- To recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.
- No mandatory formal qualification required, although HND / Degree in Electronics or Engineering as a guide.
- May be qualified through industrial or professional experience with experience of digital video & audio in broadcast or a related professional field.
- Previous experience testing/servicing/commissioning digital products in the broadcast industry.
- Willingness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.
- Good interpersonal & communication skills.
- Fluent in English
- Self-motivated, with the ability to self-manage time, targets and work load.
- Enthusiastic and always maintains professionalism, even under pressure.
- Flexible, willing and able to travel or work overtime at short notice.
- Excellent attention to detail, following set procedures and instructions as required.
- Resourceful, with the ability to put forward solutions quickly in difficult situations
- Competitive total compensation package
- Work-life balance
- Career progression. Fast paced environment with opportunity to learn broad range of technical skills
- Casual work environment
- Social events