Quality Assurance Manager
- Luton
- Permanent
- Full-time
- Competitive salary and benefits package
- 20 days holiday (plus Bank Holidays)
- Workplace pension
- A supportive and collaborative working environment
- Opportunities for professional development and training
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Employee Assistance Programme, occupational health support and wellbeing services
- Support and reimbursement of your revalidation costs and NMC annual fees.
- Apply your knowledge of the Health & Social Care Act, associated regulations, and the CQC Single Assessment Framework to support safe, high-quality care for older people, whilst drawing on your experience in adult social care/care home environments to work flexibly and responsively, adapting to organisational priorities and service needs.
- Monitor risks, incidents, and safeguarding concerns, ensuring learning is captured and acted upon to improve resident safety, while embedding a culture of continuous learning by sharing best practices, benchmarking against sector standards, and maintaining services in an inspection-ready state at all times.
- Oversee the completion, presentation, and review of quality compliance audits in line with the CQC regulatory framework, producing clear reports and presenting findings to the Board, regulators, and stakeholders to provide assurance, transparency, and evidence of consistently high care standards across all allocated services.
- Gather, analyse, and interpret data to identify trends, report on performance, and recommend actions that enhance service delivery.
- Support Home Managers by working collaboratively with colleagues and external stakeholders, building positive relationships and leaving a confident impression on residents, families, and partners to promote the quality of our care and services.
- Lead and support projects, contributing to the development and implementation of policies and procedures, while playing an active role in initiatives that strengthen care quality, efficiency, and outcomes across the service.
- Gather feedback from residents, families, staff, and other professionals to inform quality improvements and support the delivery of person-centred, responsive care.
- In-depth knowledge of the Health & Social Care Act, associated regulations, and older people's policies, with applied understanding of the CQC Single Assessment Framework (essential)
- Proven track record in a quality, compliance, or management role within adult social care or care home settings, with the ability to adapt to organisational priorities (essential)
- Holding or working towards a relevant qualification, such as NVQ Level 5 in Health and Social Care or a recognised Management qualification (essential)
- Skilled in gathering, interpreting, and reporting data to evidence compliance, support decision-making, and drive continuous improvement (essential)
- Experienced in training, coaching, and mentoring, with excellent communication skills and the ability to build strong, professional relationships with residents, families, colleagues, and external partners (essential)
- Positive, well-organised, and outcome-focused, able to work under pressure and flexibly, including evenings and occasional weekends (essential)
- Registered Nurse with a valid NMC Pin and relevant post-registration experience (desirable)
- Practical experience in leading and supporting projects, ideally within a social care setting (desirable)
- Experience in developing and implementing policies, procedures, and care-related initiatives that drive continuous improvement (desirable)