Credit Control Administrator
Ocorian
- Belfast
- Permanent
- Full-time
- Act as point person for all matters related to client debt, linking in with the relevant teams within client businesses (who may be located in different international jurisdictions / time-zones).
- Undertake all necessary activities to secure strong credit control results for the business using a variety of communication formats, which will include:
- Chasing up overdue payments;
- Assisting with resolution of client queries and issues;
- Referring debts to third party collection agencies, when necessary
- Report information on daily, weekly and monthly basis to management as required.
- Deliver challenging targets based on the following:
- Value of collections
- Debtor Days
- Aged Debt analysis
- Activity levels
- Additional Ad-hoc duties
#LI-HybridQualificationsTechnical Skills
- Ideally a minimum of 2 years or more of relevant experience in a credit control or customer service function.
- Confident with strong communication and presentation skills with the ability to engage people at all levels.
- Strong IT skills.
- Negotiation skills and commercial awareness.
- Prior experience with Navision useful, but not essential
- Excellent interpersonal and positive influencing skills, and the ability to communicate effectively with clients and colleagues at all levels.
- Demonstrable track record of credit control success within a large business with individual and institutional clients, ideally in the financial services sector.
- Ability to work under pressure and meet deadlines.
- A solution-driven attitude to problems and the ability to drive the implementation of solutions across an organisation.
- Credible and professional behaviour.
- Ability to take ownership in managing client relations.
- Strong time management and organisational skills.
- Meticulous attention to detail with an ability to work in a methodical manner.
- Prior training in assertiveness / negotiation would be desirable, but can be provided.
- An understanding of Mandarin would be highly desirable
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.