Retail Supervisor
- Glasgow
- £32,000 per year
- Permanent
- Full-time
- 3 volunteering days
- 3 days grandparent leave
- 24 week's enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our PERKBOX app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
- Develop a comprehensive understanding of the financial goals and work towards achieving them. • Continuously monitor performance metrics, such as revenue, sales conversion rates, and average transaction value, to ensure targets are being met or exceeded.
- Monitor the work of all staff members and provide regular feedback and coaching.
- Conduct appraisals to assess performance, identify training needs, and recognise employee potential.
- Address any skill gaps through appropriate training initiatives.
- Foster a positive and motivated team culture that aligns with the BaxteterStorey's values.
- Hold regular team meetings to communicate targets, standards, and relevant company and client information.
- Conduct regular inspections to identify potential hazards and address them promptly.
- Keep the staff well-informed about changes, updates, and expectations.
- Encourage open communication channels to gather feedback, suggestions, and insights from employees.
- Manage and update the till system to ensure this reflect the correct info of a weekly basis
- Manage and schedule in Marketing Campaigns that aligns with baxterstorey
- Develop and evolve the restaurant Menu and retail product spaces based on customer feedback and market trends
- Regularly assess the customer experience and recommend and implement adjustments and improvements.
- Stay updated with the latest retail and restaurant industry practices, innovations, and technologies to enhance the overall experience.
- Ensure the implementation and enforcement of rigorous health and safety protocols in the front of house areas.
- Provide comprehensive training to employees on health and safety practices, emergency procedures, and compliance requirements.
- Encourage all team members to be creative and innovative. Plan, coordinate and execute events as per client's request and client events team
- Create reports for senior management and performance reviews in line with BaxterStorey company procedures
- Ensure that all financial reporting on evolution ( sales ,purchasing and accruals as well as client reporting is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
- Creation of Retail Unit SOP manual using previous experience to ensure process efficiencies are made.
- Ensure a weekly stock take is carried out on a weekly basis and have sufficient par stock levels of all products required to deliver the Operation.
- To be responsible for ensuring storage areas are kept organised and cleaned and any maintenance or repairs are reported
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values