Meetings & Groups Coordinator

Village Hotels

  • Warrington, Cheshire
  • £24,726 per year
  • Permanent
  • Full-time
  • 23 hours ago
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.This role forms a key part of the Meetings & Events team, supporting with delivering sales & service for all business customers including Meeting Rooms, Groups for Agents & Direct Bookers and managing customer contact across all channels including email, voice, chat and Agency portals.Key Tasks will include:Taking ownership of individual KPIs, including sales, customer contact, follow up and quality.Delivering an industry-leading service that positively promotes the Village brand and values.Building and maintaining strong working relationships to achieve team and company objectives.Maximizing all revenue opportunities and achieving sales targets through a proactive chase process, adding on opportunities in subsequent customer contact.Accurately capturing all key customer information at the first point of contact and ensuring its protection in line with GDPR and PCI regulations. Identify risk and follow Brand process to ensure acquired business is accurate and send/chase contracts within SLA set.Carrying out various administrative duties as required by your team leader.Communicating terms and conditions clearly to customers and ensuring all booking details are passed to the hotel.What we're looking for...
  • Highly motivated self starter with a can do attitude
  • Track record of delivering both sales and service in a hospitality environment.
  • Works well under pressure and likes to achieve stretching objectives
  • Passionate about becoming a product expert, actively acquire knowledge about the company and products
  • Excellent communication skills across all channel type
  • Exceptional eye for detail
  • Team player
  • Must demonstrate flexibility to adapt to different work types
  • Capable of handling objections and negotiating with confidence
Join us and we can offer you benefits* such as…- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.- Friends and Family discounted stays from £49 including breakfast- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill- 30% discount on and off shift in our Village Hotel Starbucks stores- Excellent training and development including our Rising Stars and Talent Academy programmes- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.- Discounts and cashback offers on many High Street Brands and Supermarkets.- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.- Financial wellbeing support and salary drawdown via Wagestream- Access to our Employee Assistance Programme, offering support and counselling- Flexible working hours- A fun, supportive and inclusive work environment with regular team events- Excellent Reward and Recognition Incentive schemes- Anniversary rewards for key milestones of service- Electric car salary sacrifice scheme- Have your birthday off guaranteed- Discounted Health Cash plan and Sick pay Insurance.- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.- Enhanced maternity and paternity benefits and pay- Company Pension scheme- Life Insurance*T&C’s apply based on your contract

Village Hotels