Analytics Manager - Operations

Zopa

  • London
  • Permanent
  • Full-time
  • 5 days ago
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at !We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeWe're looking for a talented and experienced Operations Analytics Manager to join our Centralised Analytics team at Zopa. In this high-impact role, you'll lead the analytics function for our Operations department - empowering teams across Customer Services, Complaints, Fraud, and more with the data, insights and scalable reporting they need to deliver outstanding customer experiences.This is more than just a reporting role. You'll shape how data is used to drive decision-making at scale, leading the charge on AI insight strategy in Operations - a fast-growing, well-funded area full of opportunity and visibility. You'll manage a talented team of analysts, collaborate closely with Analytics Engineers and Data Engineers, and help Zopa modernise, automate, and elevate its data capabilities.Here's a flavour of some of the exciting projects you would be diving into...Lead Zopa's AI Analytics Evolution - Spearhead AI adoption in Operations using our rich text data to deliver powerful insights. Shape how AI transforms areas like customer understanding and root cause analysis.Support the Growth of 'Biscuit' - Provide critical MI to enable operational scaling of Zopa's new current account, supporting data-led decisions across onboarding, servicing, and more.Modernise Reporting & MI - Redesign and automate dashboards to reduce manual work and ensure reporting scales with business needs.Strengthen Data Foundations - Improve data structure and reduce technical debt through close collaboration with Engineering teams, ensuring insights are accurate and trusted.A day in the life...
  • Translate operational problems into clear analytical solutions and deliver actionable insight.
  • Prioritise a high-impact pipeline of work balancing quick wins with long-term improvements.
  • Collaborate with Analytics Engineering and Data Engineering to ensure robust, scalable data foundations.
  • Build clear, impactful dashboards and MI reports using best-in-class visualisation tools.
  • Coach and lead a team of three analysts, promoting technical best practices and stakeholder engagement.
  • Partner with stakeholders across our Operations team to continually identify opportunities and use cases for transformation utilising cutting-edge technologies, such as AI.
About you...
  • Leadership & strategy - you're an inspiring and strategic analytical leader who is excited about the potential of AI to transform the analytical toolkit.
  • Strong stakeholder management skills - you thrive on building relationships, understanding business needs, and communicating insights clearly and effectively.
  • Strong coding skills - a SQL expert, and Python and DBT experience an advantage - you're comfortable navigating and querying complex datasets with confidence and efficiency.
  • Experience building dashboards using data visualisation tools such as Tableau, Power BI, Looker, or similar.
  • Adept at translating business problems into analytical solutions, with a focus on delivering measurable outcomes.
  • Skilled at prioritisation - able to balance multiple demands while focusing on the most valuable opportunities.
  • People management experience - you've successfully supported and developed analysts in a fast-paced environment.
  • Strong communicator - you're comfortable simplifying complex concepts for technical and non-technical audiences alike.
  • Curious and impact-driven - you want your work to drive real, tangible improvements in the business.
We're on the move!Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Zopa