Product & Technical Support Specialist *12 Months Fixed Term

Office Angels

  • Gateshead, Tyne and Wear
  • £30,000 per year
  • Contract
  • Full-time
  • 8 days ago
Product & Technical Support Specialist - 12 Months Fixed TermOffice Angels are recruiting for a Product & Technical Support Specialist to join a dynamic, values-driven team.In this role, you will be responsible for resolving technical customer queries and supporting service partners across multiple products, applications, and regions. You'll also create and deliver high-quality training and support materials for both internal and external audiences.We genuinely love recruiting for this business because they truly look after their staff, promoting a positive and supportive culture across every department. You'll be joining a welcoming, collaborative, and friendly team where people are genuinely valued.This business invests in its people. With a supportive, values-driven culture, they prioritise collaboration, integrity, and personal development. Office Angels has proudly partnered with them for many years - and we're confident you'll love the team and the culture.💰 Salary & BenefitsSalary: Circa £30,000Location: Gateshead - Free On-Site ParkingContract: Fixed-Term, 12 MonthsHours: 36 per weekMonday-Thursday: 8:20 AM - 4:30 PMFriday: 8:20 AM - 1:30 PM (hybrid working from home after training)Benefits include:
  • 25 days annual leave + 8 bank holidays (option to purchase additional leave)
  • Bonus scheme & profit share based on performance
  • Pension: 6% employer / 2% employee
  • Life Assurance: 3x annual salary
  • Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
  • Employee Assistance Programme & 24/7 GP Helpline
  • Halma Share Incentive Plan (free shares held in trust for 3 years)
  • Cycle to Work Scheme
  • Holiday purchase scheme & long-service holiday rewards
  • Discounts at local attractions and via Smarter Spending App
🔧 Key Responsibilities
  • Resolve technical queries from customers and Authorised Service Partners
  • Conduct laboratory investigations in collaboration with R&D
  • Support the global sales team with technical queries
  • Own and maintain ASP support processes to meet SLA targets
  • Create and maintain servicing support materials, including SOPs, videos, and training collateral
  • Develop and deliver product training for internal and external stakeholders
  • Provide feedback to marketing and communications based on support trends
  • Identify FAQs and areas requiring additional support
  • Support the wider customer experience team across technical support, servicing, and order management
🧩 Skills & Experience
  • Excellent written and verbal communication, with ability to explain complex technical subjects
  • Highly organised, able to manage multiple projects simultaneously
  • Computer literate (Office 365; CRM experience desirable)
  • Background in basic chemistry or chemical manufacturing
  • Technical understanding of product range and applications
  • Natural problem solver
🌟 Personal Attributes
  • Self-motivated, ambitious, and proactive
  • Confident taking the lead on tasks and projects
  • Collaborative with internal and external stakeholders
  • Positive, can-do attitude with a focus on continuous improvement
👉 Apply now to join a supportive team and make a real impact!Please note, due to the high volume of applicants, we are unable to provide individual feedback.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels