Store Manager

Newcastle
Permanent
Full-time

1 month ago

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.We are currently looking to recruit a full-time Store Manager to support our Retail Team, based at our brand-new concession in Fenwick Newcastle. OKA Newcastle is our third concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent, and more recently, the opening of an OKA concession within the Redbrick department store near Leeds. ABOUT USWe know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Retail Director, the Store Manager is responsible for the management and performance of our new OKA retail space. The Store Manager will support the business in preparing our Newcastle store for opening in August 2025 and will be responsible for managing all sales and operational requirements of the store. Supported by your Retail Director and the broader Retail team, you will lead and deliver best-in-class customer experience, while driving sales by empowering the store team to surprise and delight our customers.KEY RESPONSIBILITIESStore Operations:

Organising and executing all general daily activities and operational requirements of the store
Proactively motivating and leading the store teams to exceed targets and KPIs
Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation
Working with Business Leads to ensure smooth operations

Customer Service:

Role-modelling the provision of exceptional customer service to OKA customers
Leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner
Establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives

People and Culture:

Maintaining a key presence on the shopfloor to role model excellent service standards
Recruitment and onboarding of a passionate, dedicated and dynamic retail store team
Managing store staffing levels, workload and schedule
Managing store team performance and leading them to achieve revenue targets and objectives
Provision of training, learning and development and regular performance reviews for your retail store team to support their professional development
Creating a culture of recognition within your store team, celebrating achievements and contributing to high levels of morale and employee engagement
Responsibility for legal compliance and health and safety
Partnering with our Trade, Interior Design and Marketing departments, to provide open and welcoming support with sales, customer queries and hosting a regular schedule of campaigns and events
Role-modelling our Company Values and Behaviours

OUR VALUES

Put the Customer First - provides exceptional internal and external customer service at all touchpoints
Be In It Together - approachable, personable, committed to shared success
Think Big - creative, innovative, solutions orientated
Own It - curious, persistent, drives results
Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

Experienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environment
Passion for delivering exceptional customer service
Good commercial awareness
Confident communicator with excellent interpersonal skills
Natural flair for interiors and store merchandising
Experience and enthusiasm for high-end retail environments
Extensive selling skills and the ability to motivate others
Good eye for detail
Flexible approach to working hours as the sector demands
Tenacious, hardworking and reliable
Strong leadership, management, and organisational skills
A creative, problem-solving spirit
Passion for the OKA brand

OUR BENEFITS PACKAGE

33 days holiday (including bank holiday entitlement), plus Length of Service increases
Day off for your birthday
Health Cash Plan
Generous staff discount
Enhanced Maternity Pay
Employee Assistance Programme
Eligibility for a discretionary company Bonus Scheme
Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.

OKA

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