Administrator

• Schedule PPMs to Engineers.
• Schedule work orders with engineers
• Scheduling for all responsive repairs; liaising with tenants, client, contractors, and external parties.
• Scheduling work across all stated contracts
• Reacting to emergencies raised by the client and overseeing engineer's attendance.
• Schedule PPMs to specialist Subcontractors.
• Taking ownership of workload daily
• Handling customer complaints or queries via telephone, email, or letter.
• Support other helpdesk functions on other contracts.
• Prioritising work orders in line with the KPI priorities
• Chasing subcontractors' reports/schedules
• Report any issues where suppliers, engineers, subcontractors have failed to respond within the agreed timescales.
• Ensure completed work has all paperwork in the ECM files ready for invoicing.
• Ensuring all paperwork, Subcontractor PO's and Email instructions are in ECM.
• Acts as the routine contact point, receiving and handling requests for support from Engineers, Contractors
• Recording on the Vixen Diary all communications, decisions, issues, delays, costs, and correct status
• Liaise with Site contacts to arrange and book appointments for work to be carried out.
• Assisting with any other duties the contract needs support in with regards to processing work orders from scheduling, completing, through to invoicing and payment.

• Strong written and verbal communication skills
• Collaboration/Teamwork
• Time management skills
• Details orientation
• A willingness to and capability to adapt to the changing demands of the job.
• The initiative and enthusiasm to take part in all aspects of assisting with the operation of a busy office; ensuring that a high, professional standard of work is maintained in a friendly and welcoming atmosphere.

Resourcing Group