IT Service Experience Engineer

• Serve as the initial technical escalation point for infrastructure, network, and systems-related queries
• Provide comprehensive business-as-usual support, collaborating with 3rd line teams as needed
• Own and deliver IT projects, taking an active role in driving key initiatives forward
• Build strong relationships with end-users, promoting a positive and professional image of the IT service desk
• Day-to-day support of hardware issues
• Support of Windows TS environment issues, cabling and TCP/IP issues as well as VoIP phones
• Manage service desk processes in line with standard operating procedures
• Provisioning of new hardware phones, laptops, servers etc. (as required)
• Assist in ensuring that the infrastructure integrity is managed effectively through daily checks and escalation of issues to 3rd line support as required
• Creating and updating technical documentation as required
• Build relationships and work as required with IT teams from other parts of the Hyundai and Genesis family as well as 3rd party providers
• Ensure that all required documentation (Weekly updates, etc.) is completed in a timely manner
• Liaise effectively with users of all levels and within the department and wider business
• Produce and maintain documentation of any relevant procedures or configurations to the required standard

• Windows Server 2008 R2, 2012 R2, 2016 - specifically, in a virtual environment (VMWare ESX),
• Microsoft Active Directory 2008 R2/2012/2016
• Solid technical understanding and experience of AD user creation, management and GPO
• Microsoft Exchange 2010/Exchange on line
• Mimecast
• Scripting - Powershell and basic VBS
• VMWare basic administration, server management
• Veeam ver 8x/9x
• Cisco Routing and Switching
• Office 365
• SCCM experience
• Application & messenger support experience
• Strong planning and prioritising skill with the ability to work under pressure and meet deadlines
• Ability to build relationships with all departments
• Excellent communication skills - ensuring feedback and updates are given in a clear and timely manner
• Solution driven mindset

• Working week - Monday to Friday on shift rotation

• Four-day office presence is required
• Out-of-hours support cover may be required occasionally to support the needs of the business (Occasional unsocial hours when implementing solutions)

• Competitive Salary & Benefits Package
• Private Medical Insurance
• Office Lunch Allowance
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Pension 6% Matched
• Free Parking
• Access to Hyundai & Genesis Sponsored events

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Hyundai