Sales Progressor
- Milton Keynes
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Mileage allowance
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- 5 GCSEs / GCE including Mathematics and English (at C grade or above).
- Experience working in a customer facing role delivering under pressure.
- Experience in generating leads and sales through telephone-based business development.
- Proven track record of achieving sales targets
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools
- Comfortable using multi-channel forms of communication
- Ability to handle complaints and difficult situations
- Strong negotiation and sales skills
- Proven track record of successfully completing the sales process with customers
- Excellent administration and organisational skills
- An interest in property and the housing market
- Good planning and organisational skills
- Excellent communication skills
- The ability to work under pressure and meet sales targets.
- Willing to travel to all sales sites, including regional offices
- Full driving licence and access to a suitable vehicle.
- Patience and ability to remain calm under pressure
- A friendly, trustworthy and professional attitude
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
- Manage and implement new innovation in fulfilling the business targets on new home sales across all sites within the designated area of the sales hub.
- Have a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
- Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
- Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
- Deal with all customers in a polite, friendly, and efficient manner.
- Ensure that customers are kept fully and regularly informed of the progress of their purchase.
- Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other Bovis Homes or Linden Homes sites.
- Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.