Enterprise Account Manager
- London
- Permanent
- Full-time
- Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer's corporate, franchise, and/or local site.
- Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly.
- Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner.
- Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments.
- Partner with Business Development to manage and grow each Enterprise Account where possible.
- Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions
- Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc.
- Provide reports as requested to include case statistics, support statistics, user access, etc.
- Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives.
- Conduct business review as requested.
- Provide agenda, deck, call orchestration.
- Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing.
- Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes.
- Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist.
- Demonstrates leadership skills and the ability to work in challenging environments.
- Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.
- Bachelor's degree in Business or Information Technology fields.
- Minimum of 5 years Account Management or relevant experience within the industry.
- Payments experience and strong understanding of the Payment industry is preferred.
- Strong understanding of hardware platforms and configuration methods is preferred.
- Experience in hardware deployment and logistics is a plus.
- We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.