Reception Team member
- Brighton Hove, East Sussex
- £12.60 per hour
- Permanent
- Part-time
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description✨ Join Our Front Desk Dream Team in Brighton! ✨Are you the kind of person who lights up a room? Do you love making people smile and turning an ordinary day into a wow moment? If your answer is a big, enthusiastic “YES!”, we want you on our team!We're looking for a Reception Superstar who's fun, friendly, and brilliant with guests. You'll be the very first face people see when they walk through our doors, the one who makes them feel like they've just arrived somewhere special.What you'll be doing (with a smile, of course!):Giving the warmest of welcomes to every guest, every timeChecking people in and out like a pro smooth, fast, and stress-freeHandling questions, requests, and the occasional challenge with charm and confidenceAnswering calls, emails, and in-person inquiries with personality and professionalismTeaming up with other departments to make magic happen for our guestsKeeping the reception area tidy, welcoming, and ready for its close-upProcessing payments accurately (because you're as good with numbers as you are with people)Sharing insider tips on local attractions, events, and all the best Brighton has to offerWhat we're looking for:A people person who's naturally positive and loves to chatSomeone who thrives on delivering amazing customer service every guest, every timeA team player who can keep calm and smiling even when things get busyAn eye for detail and pride in doing things rightIf you've got the energy, personality, and passion to make guests say “Wow!”, we've got the perfect reception desk with your name on it.Apply now - we can't wait to meet you!QualificationsWhat makes you our perfect fit:You live and breathe great customer service: friendly, approachable, and always ready to helpYou're a natural communicator who can connect with anyone, from anywhere, at any timeYou can juggle tasks like a pro and keep calm when things get busyYou notice the little things that make a big difference for guestsComfortable with computers (and if you know OPERA Cloud, that's a bonus!)Previous reception, hotel, or customer service experience? Fantastic but your personality matters mostQuick thinker with the confidence to solve problems on the spotHappy to work a mix of shifts, including weekends and holidays, because hospitality never sleepsEducation in hospitality is great, but your passion and attitude are what really countAdditional InformationAdditional InformationPay: £12.60 per hourFluency in English is essential, and additional languages are always welcomeAt ibis Brighton, we take pride in delivering exceptional guest experiences, powered by a passionate, friendly team in a vibrant and inclusive atmosphere. Right in the heart of Brighton, our hotel reflects the city's lively spirit we welcome both travellers and team members with open arms.As part of the Accor family, you'll enjoy a world of benefits, including:Two free weekend stays per year in Accor hotels across the UKDiscounted stays at thousands of Accor hotels worldwide (hello, travel perks!)Career progression opportunities and high-quality training programmes to help you growCycle-to-Work scheme to keep your commute healthy and eco-friendlyWellness and employee assistance programmes to keep you feeling your bestA supportive, inclusive environment where your individuality is celebratedWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent creating a workplace where everyone feels valued and empowered to thrive.