
General Manager
- London
- £34,000-40,000 per year
- Permanent
- Full-time
- Basic salary of £34,000- £40,000
- Generous bonus scheme
- 50% staff discount, including during our award-winning Happy Hour!
- The Top Shelf discounts and perks platform
- Flexible shift patterns
- Great progression opportunities
- Regular staff gatherings and parties
- Exciting incentives, including trips abroad!
- We care about people. We own our actions. We are open in our thoughts. We are skilled at hospitality. We are the party starters.
- Interact with guests to create a memorable experience, actively seeking their insights to enhance their time in your venue.
- Collaborating with the Employee Experience manager to keep your team engaged and manage staff turnover below a quarterly target percentage.
- Conducting HR meetings with the guidance of the People team.
- Supporting the People Team by training new management trainees in the business.
- Working alongside the Talent Partner to identify and hire the best team for your venue.
- Ensuring your venue meets the required standards in accordance with company policy.
- Keep accurate records of incidents, report in line with company policy, and escalate when necessary.
- Fully manage the P&L, create, and deliver 90-day business plans.
- Collaborating with the L&D team to deliver an upskilling training plan for your team.
- Monitor the atmosphere to guarantee cleanliness, appropriate music and lighting levels, and a comfortable temperature for our guests.
- Complete specific projects aligned with the business plan, organise weekly management meetings, and monthly team meetings, focusing on effective communication.
- Operate the venue within its licensing limits, and collaborate with the Deputy to manage stock for achieving sales and GP targets.
- Prioritise guest experience in all daily duties and maintain a safe work environment, resolving any issues promptly.
- Oversee the door team daily to ensure a welcoming arrival and a positive experience for every guest.
- Complete weekly rotas in advance, aligning with labour targets.
- Compile weekly sales reports for the Area Manager and identify successes and challenges faced.
- Execute all reasonable tasks requested by your direct line manager and/or the extended Ops Team.
- Initial phone/video call with our Vibe and Hire Lead.
- Psychometrics test to discover strengths and development areas.
- SWOT analysis of assigned venue and to be presented to the Area Manager at 1st stage interview.
- Final stage interview with the Ops Director.