Contact Centre Agent
- Biggleswade, Bedfordshire
- £35,000 per year
- Permanent
- Full-time
Full-Time | Permanent | Office-Based Weekdays | Remote WeekendsLocation: Biggleswade, SG18 8AL
Job Type: Full-Time | Permanent | Office-Based Weekdays | Remote Weekends
Salary: Up to £35,000 + BenefitsAbout the RoleAre you a people person with a calm and empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in both customer service and debt collections - always with a respectful and supportive touch.This is an excellent opportunity to build a long-term career in the consumer finance industry, with full training and a collaborative, friendly environment.Key Responsibilities
- Handle inbound/outbound calls and emails related to payments and account queries.
- Offer practical, non-judgmental solutions for customers with missed payments.
- Clearly explain payment options and responsibilities.
- Identify vulnerable customers and escalate appropriately.
- Maintain accurate records and ensure compliance with industry regulations.
- Be a positive team player and contribute to a great customer experience.
- Salary: £30,000 - £35,000 (depending on experience)
- Bonus: Up to 10% annual performance-based bonus
- Pension: 6% employer pension contribution (matched)
- Healthcare: Single private medical insurance cover
- Plus, opportunities for training, career progression, and working in a company that genuinely values its people
- Previous experience in customer service, call centres, or collections preferred.
- Strong communication and listening skills.
- A calm, respectful, and empathetic approach to customer interactions.
- Great attention to detail and organisational abilities.
- Flexible availability, including evenings and weekends.
- German language skills are a bonus, not a must.
- Confident with IT systems and quick to learn new tools.