Service Administrator
- Carlisle
- £30,000 per year
- Permanent
- Full-time
Hours: Monday - Friday, 42.5 hours per week
Salary: up to £30,000 p/a
Location: Carlisle (Rural)NXT Recruitment are delighted to be supporting a respected local business with their search for a Service Administrator. This role is central to ensuring the smooth running of daily service operations, with a focus on high-quality administration, customer service, and accurate record keeping.If you enjoy working in a fast-paced environment where attention to detail and organisation are key, this could be the ideal opportunity for you.Responsibilities:
- Manage day-to-day service administration including job cards, filing, and records.
- Use customer portals to upload documents, obtain authorisations, and book services.
- Monitor and control work in progress (WIP), chasing aged jobs and ensuring timely invoicing.
- Prepare and process service invoices in line with company and manufacturer standards.
- Coordinate bookings, follow-ups, and customer communications.
- Liaise with Technicians and Service Advisors to ensure smooth job progression.
- Assist with warranty submissions, internal costings, and service paperwork.
- Support the Service Manager with reporting and other administrative tasks.
- Previous administration experience, ideally in an automotive or service-based setting.
- Excellent organisational skills with the ability to prioritise workloads.
- Strong accuracy and attention to detail, particularly with invoicing and documentation.
- Clear and confident communicator, both written and verbal.
- Team player with a professional and proactive attitude.
- IT confident, with experience using Microsoft Office and management systems.