Support Administrator

• Plan and coordinate LEV testing and maintenance visits for in-house engineers and subcontractors.
• Maintain a live calendar of upcoming inspections and re-certifications.
• Review LEV test reports for completeness and accuracy.
• Convert finalised reports into PDF format and archive them in the appropriate document management system.
• Draft and issue quotations for LEV services using Microsoft Dynamics 365.
• Track quote status and follow up with clients as needed.
• Organise and maintain LEV related documentation, including risk assessments, method statements and service records.
• Ensure all documentation is version-controlled and audit-ready.
• Source and evaluate subcontractors for LEV related works.
• Issue tender documents and collate responses for management review.
• Allocate jobs to in-house engineers based on skillset, location and availability.
• Provide logistical and administrative support for field operations.
• Monitor calibration and certification dates for LEV test equipment.
• Arrange timely re-certification to ensure compliance with industry standards.
• Answer daily incoming calls and emails, providing first line support for LEV queries.
• Log service requests and escalate technical issues appropriately.
• Support the wider facilities or H&S team with ad hoc tasks.
• Maintain accurate records in line with ISO or internal QA procedures.

• Familiarity with LEV systems and COSHH regulations (advantageous but not essential).
• Proficient use of Microsoft Dynamics 365 and SharePoint.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks in a fast-paced, compliance-driven environment.

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