Medical Receptionist

• Greeting patients upon arrival and assisting them with the check-in process.
• Scheduling, cancelling and rearranging appointments.
• Answering phone calls promptly, addressing inquiries, signposting patients to appropriate services or directing calls to staff members.
• Maintaining accurate patient records and ensuring confidentiality in compliance with data protection regulations.
• Processing prescriptions, patient registrations, insurance information, and payments as required.
• Handle administrative tasks such as filing, emails and managing correspondence.

• Organisational skills with attention to detail to manage multiple tasks.
• Solid written and verbal communication skills to interact with both patients and colleagues.
• Experience of office software applications, including word processing and spreadsheet programs.
• Ability to work independently as well as part of a team.
• Empathy and patience when dealing with patient queries and concerns whilst also maintaining patient confidentiality.
• Previous experience in an office or administrative role is advantageous, particularly within a medical setting.

NHS Scotland