Data Engineer
- Birmingham
- £400 per day
- Permanent
- Full-time
Contract: 6-Month Contract
Rate: £400 per day – Inside IR35Role Overview:We are looking for a highly motivated and technically proficient Data Engineer or Technical Support Engineer to join our team. This is a dynamic client-facing role where you will work closely with our customers to troubleshoot and resolve complex technical issues related to the Prophecy IDE and its integrations with third-party tools. You’ll be working with a cutting-edge data integration platform while providing best-in-class support to customers using our solutions in mission-critical environments.You will be working alongside a team of talented engineers who share a passion for solving complex challenges. Your role will allow you to have a direct impact on the future of data engineering, contributing to the innovation of our product and ensuring its continued success in the market.Key Responsibilities:
- Troubleshoot and resolve complex customer issues related to the Prophecy IDE and its integrations.
- Assist with third-party integrations and troubleshoot issues across customer environments.
- Reproduce customer bugs in both production and sandbox environments to identify root causes and build documentation.
- Communicate effectively with customers, setting clear expectations and delivering timely solutions.
- Provide proactive suggestions to improve performance and efficiency in customer environments.
- Document solutions, create knowledge articles, and maintain company documentation.
- Serve as a customer advocate, ensuring their needs and concerns are effectively communicated and resolved.
- Coach and mentor junior team members as necessary, helping them develop technical skills and grow within the company.
- Develop deep expertise in IDE’s architecture and administration to provide the highest level of support.
- 4+ years of experience in troubleshooting and supporting B2B enterprise applications.
- Advanced knowledge and hands-on experience with Spark.
- Experience building, maintaining, and debugging DBT pipelines.
- Strong proficiency in developing, monitoring, and debugging ETL jobs.
- Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments.
- Hands-on technical support experience, including escalation management and adherence to SLAs.
- Familiarity with CI/CD technologies and version control systems like Git.
- Expertise in cloud, on-prem, and hybrid architecture setups.
- Excellent communication skills, both written and verbal, in English.
- Strong problem-solving skills and ability to break down complex technical concepts for stakeholders.
- Entrepreneurial mindset, thriving in a fast-paced, unstructured startup environment.
- A Bachelor’s degree in Computer Science or a related field (or equivalent experience).
- Full-stack data platform knowledge.
- Experience working with OAuth/OIDC and IAM technologies.
- Familiarity with Grafana, Datadog, or similar monitoring tools.
- Prior experience developing pipelines in Prophecy IDE.